IMPORTANT: Online Waiver/Usage Agreement @ must be submitted for each individual in your group. For those under 19 yrs, their parent/guardian must submit the waiver on their child’s behalf. Anyone 19+ must submit the document for themselves as participant. Private Ice Rental rosters must be submitted online a minimum of 3 business days prior to your ice time through the form at: Minor Hockey & Ringette rosters must be submitted online at:


We are all doing our best to maintain a safe environment for everyone and to ensure our facility continues to operate for the benefit of all users. Please respect our protocol. Masks, hand-sanitizing & distancing are strongly encouraged.


  1. Ice rentals are subject to GST & Liability Insurance and must be paid for at time of booking.
  2. Payments will be accepted via e-transfer to If wishing to pay by credit card, please email the General Manager.
  3. ICE RENTALS & WKHC PROGRAM REGISTRATIONS ARE NON-REFUNDABLE. In the event an ice booking or program is significantly delayed, postponed or cancelled by the WKHC, including but not limited to facility closure, the WKHC will work with the contractee to reschedule the ice time. The WKHC reserves the right to make adjustments to ice rentals or program dates/times at its sole discretion without compensation.
  4. Contractee cancelling or no-showing will not receive a refund nor a credit. Payment is forfeited.
  5. Ice rentals are non-transferable without permission from the General Manager. Ice rentals may not be resold or re-assigned in whole or in part by the contractee, nor may the ice be used for commercial purposes by the renter without the expressed, written consent of the General Manager. The WKHC reserves the right to refuse such requests at its sole discretion and expel users found in violation of this policy, without reimbursement.


  • Entry is not permitted to anyone who is ill, experiencing cold, flu or COVID-19 virus symptoms, or has been exposed to anyone experiencing symptoms, is in a high-risk group, is positive for COVID, or awaiting COVID test results or has participated in unsafe, unmasked gatherings.
  • Masks, hand-sanitizing and distancing are strongly encouraged.
  • No spitting at any time.
  • Sharing of water bottles or equipment is prohibited. No food is permitted in dressing rooms.
  • Participants must maintain discipline and ensure appropriate conduct while using the facility. Vandalism, abuse of staff and volunteers and any behaviour that is disruptive to other users and employees, or is in any way inappropriate or in violation of the policies will not be tolerated and users will also be held liable for any damage to the facility or its equipment resulting from negligent use, irresponsible behaviour or violations of any of the policies outlined here by the user(s) or any individuals associated with his/her party. This policy extends to the family members, siblings and friends/associates of the participant attending the facility during, before or after, the user’(s) allotted rental period. Siblings are not permitted in the dressing room areas. Children may not be dropped off and left at the facility without an adult from their group present & must be supervised in the facility at all times.
  • Participants are required to wear full equipment if playing hockey/ringette, and all skaters must wear a CSA approved helmet at all times while on the ice & bench.
  • Participants are required to carry up-to-date private or government health insurance.
  • Groups must provide a reliable adult (19 yrs+) to be personally responsible for the group observing all policies.
  • Groups must provide a safety person/first aid attendant and/or supplies for group.
  • Participants must follow all safety protocol.
  • Participants must not enter the ice surface until the designated rental start time and promptly leave the ice surface at the designated rental end time. Participant must leave the ice surface during ice cleans and remain off the ice surface until after the Zamboni has left the ice and the arena gates have been closed. Water bottles and other equipment must not be left on the boards while the Zamboni is conditioning the ice.
  • Participants must vacate dressing rooms 20 mins following ice session.
  • Group Manager must Inspect the premises and equipment on each occasion, before commencing use of the premises, and notify the Rink Attendant of any condition that may render the premises or equipment unsafe for use.
  • Participants must keep and maintain rented areas in a clean and tidy condition at all times. Garbage and other materials brought on site by the participant are expected to be removed from the building or disposed of appropriately in a garbage can or recycling container. Failure to do so will result in an additional fee for maintenance. Equipment and other items left behind by participants are subject to disposal by WKHC staff. The WKHC is not responsible for any lost, stolen or damaged articles resulting from use of the facility and we will not be maintaining lost and found services at this time.
  • Personal chairs are not permitted inside the facility.
  • The WKHC is a clean facility. Smoking/Vaping/Alcohol/Drugs are not permitted anywhere on the grounds and use or consumption of any is strictly prohibited at all times. Participant will be held responsible for any liability resulting from the consumption of alcohol/drugs/cigarettes/vape by any persons connected or associated with their group.
  • The WKHC reserves the right, without notice, to refuse entry, service, eject and/or suspend temporarily or permanently, at its discretion and without compensation or reimbursement any user of the facility, for behaviour that is disrespectful, disruptive, abusive and/or poses a danger to staff, other players, officials and/or other users/customers/guests and/or poses a risk of damage to the facility and/or its equipment.
  • Participant agrees to grant and release to the WKHC the right to use photographs, audio tapes, and/or videotapes in which I and/or my children and my guests appear in any materials such as videos, films, recordings, still photographs or articles relating to the WKHC including, but not limited to, brochures, newsletters, annual reports or any other advertising and/or promotional materials whether broadcast on television, radio or any other medium.
  • Participants wishing to photograph, videotape or live stream inside the facility must receive written (email) approval in advance by the General Manager.
  • Vacate parking lot promptly.


  1. Release, waive, discharge the West Kelowna Hockey Centre, its owners, employees and agents, successors from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of, or related to any loss, damage, liabilities, expenses, costs, illness (including COVID-19) or injury, or death, that may be sustained by any participant or guest or to any property belonging to me, while participating in such activity, while in, on or upon the premises where the activities are being conducted, regardless of whether such loss is caused by the negligence of the releasees, or otherwise and regardless of whether such liability arises in tort, contract, strict liability, or otherwise, to the fullest extent allowed by law.
  2. Commercial user groups (instructors, hockey/skating camp organizers, hockey associations) are required to carry their own necessary insurance during the time of the rental to indemnify and hold West Kelowna Hockey Centre Ltd. harmless from all expenses, costs and liabilities in connection with any claim that may be presented or asserted against it. A Certificate of Insurance naming the West Kelowna Hockey Centre Ltd. as additional insured must be provided at time of booking.

Facility rules relating to the pandemic may come back into effect at anytime that the WKHC determines it necessary to have in place in order to minimize the transmission of the COVID-19 virus in our facility. These rules will be strictly enforced. Customers and their guests violating any of these rules may be subject to immediate expulsion from the facility and possible future suspension. The WKHC is a private facility and may implement policies in addition to Government restrictions and may choose to extend restrictions at its discretion, even after Government restrictions have been lifted.